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Shipping & Returns

Shipping

SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.

Purchased items will be processed 3-5 days from when the order is purchased.

Domestic (USA): All domestic orders are shipped via USPS and FedEx with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

InternationalInternational customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Big Latto Merchandising is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 


Exchanges

We do accept exchanges for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock.

To make an exchange please do the following :

  • Email us at help@biglatto.com with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24 hours with further instruction.

Damaged Goods

If a product is delivered damaged or defective please do the following :

  • Send an email at help@biglatto.com titled "Damaged"
  • Email us a photo of the damaged goods
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24 hours with further instruction.